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Delete your account

You can ask us to delete your Vibe Poker account and the personal data we hold about you at any time. This page describes what gets deleted, how to submit a request, and what to expect.

Option 1 — Delete from inside the app

The fastest way is to delete from inside the app:

  1. Open Vibe Poker and sign in.
  2. Go to Profile → Settings → Delete account.
  3. Confirm the request. Your account is queued for deletion.

If you subscribe to Pro, cancel the subscription first in your Apple ID or Google Play account settings. Deleting your account does not cancel it, and the store keeps charging until you do.

A guest account (one never saved with Apple, Google or an email address) can only be deleted from inside the app: it has no email we could use to verify a request from this page.

Option 2 — Submit a request from this page

If you no longer have access to the app, fill in the form below. Submit from the same email address that is registered on your account so we can verify the request. If you signed in with Apple and chose to hide your email, that is the private relay address Apple created for Vibe Poker.

Fields marked with * are required.

Submitting opens an email draft addressed to our support team with your details pre-filled. We may contact you to verify the request before processing.

What gets deleted

  • Your email, password hash or Apple / Google sign-in link, display name, and avatar.
  • Your gameplay history — matches, hands, chip balance, level, XP, rooms opened, puzzle progress, Arena rating, and the items you own.
  • Your public profile, which disappears from other players’ view and from leaderboards.
  • Your push-notification tokens, so notifications stop.
  • Support correspondence linked to your account.
  • Diagnostic and crash logs that include your user identifier.

What we may keep

We are required to retain a small amount of information to comply with the law, prevent fraud, and resolve disputes. Where retained, this data is minimised, isolated from active systems, and limited to what the law requires:

  • Purchase and tax records — for the period required by tax and consumer-protection law (typically 7 years).
  • Records relating to fraud, abuse, or security incidents — only for as long as necessary to investigate or to enforce our Terms.
  • Aggregated, non-personal analytics that cannot be linked back to you.

Timeframe

We acknowledge requests within 5 business days and complete deletion within 30 days unless we need more time for verification or to comply with law. We will email you when your request is complete.

Need help?

If the form does not work for you, email support@goatgame.pro with the subject “Account deletion request” from the email address registered on your account.